Getting Help

If you get stuck designing a system in Ignition, don't worry! There are lots of ways to get help.

User Manual Search

The Ignition User Manual has a search feature as well as an index that tend to often get overlooked.  The index can sometimes be a little more helpful when you are not yet familiar with the layout of the user manual and where certain topics are located within the content hierarchy. The search feature allows you to enter keywords and search the entire manual returning results ordered by relevance. Both of these features will help you get the most out of the Ignition User Manual.

Online Forum

One of the most effective ways to get help is our active user forum. The forum is always available, and is actively patrolled by Inductive Automation staff and many knowledgeable users. Chances are you will find your question already answered in an existing post, but if not you can be assured that yours will receive a quick reply. The forum can be found under the Support section of the Inductive Automation website.

Phone Support

You can reach us during business hours 8am-5pm PST at 1-800-266-7798. Support charges may apply. 24-hour support is also available, at an additional fee.

E-Mail Support

E-mail support is available at support@inductiveautomation.com